Managerial Excellence,ME,Talent Management,Team Building,CRM(Customer Relationship Management)

Managerial Excellence program is designed with an objective of instilling practical and usable Managerial competencies required for the competitive business environment of the present and the future. These are programs over a period of year where indiviuals are given specialised attention by the trainer for competency development.

The Program would concentrate on the following areas of Managerial Competencies:

Analytical Thinking- Seeding for Strategic Thinking: Understanding what is the real meaning of Analytical Thinking and the implications it has on the other competencies.
Negotiation Skills and Decision Making: Understanding The Negotiation Process Model, which facilitates Decision Making.
Team Building: Understanding the concept of Team Building and the characteristics of a high performance team.
Time Management: Identifying the critical aspects in the management of time and tips on how to manage effort.
Coaching and Mentoring: The role of a coach / mentor and the effectiveness of a Mentoring /. Coaching process. Conceptual inputs on mentoring / coaching and peer leading. Understanding the difference between the three and the linkages of the role.
Project Management: The facets of Project Management and how each affects the Project Management process.
Personal Effectiveness and Communication: The Personal Efficacy Model and the important factors that help nurture Personal Effectiveness.
Finance for non – Finance managers: Understanding the financial concepts that impact business decisions.
Result Orientation and Performance Management: Creating a culture wherein goal setting becomes a part of the individual’s daily routine rather than a one – off process
Art of Receiving and Giving Feedback: Learning the art of receiving and giving feedback and the competencies that are required for the same.
Customer Relationship Management: Understanding the Customer Life Cycle and the CRM Model
Succession Planning & Talent Management. Understanding the concept of Succession Planning & Talent Management at the organization level.